Refund policy

30-day returns

You have 30 calendar days from the delivery date to request a return and refund.

90-day money-back guarantee

Every order also has a separate 90-day money-back guarantee, counted from the delivery date. It keeps running after the 30-day return window ends and covers a refund of the product purchase price. Trying the product does not end your eligibility, and we charge no restocking fee.

How to start a return

Email support@jfaventuregroup.com before you send anything back. Include your order number, the email address you used at checkout and a short description of the issue. If the item is damaged, add photos.

We will reply with your return instructions and the address to send your item to. We give out the return address by email after you contact us, so please wait for our reply and use only the address we send you.

Return shipping

You pay for return shipping to the address we give you, unless your item arrived faulty, damaged or incorrect.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, email us with your order number and photos. We cover reasonable return shipping and arrange a replacement, return or refund. This is not limited by the 30-day or 90-day periods.

Refunds

Once your return is approved and we have received any required return, we refund your original payment method. Your bank or card provider may take a few extra days to show it.

Replacements and exchanges

If you would prefer a replacement or exchange instead of a refund, tell us when you email and we will help where we can.

Your rights under applicable consumer law are not affected.